We hope you love the underwear you ordered, in case you don't—perhaps it's a little too big or the style just isn't so you- we have a 30 day satisfaction guarantee.

You have up to 30 days to return underwear or items purchased online. In case the return request is processed within the first 30 days, the full amount will be reimbursed to your credit card. After 30 days, the refund will be made in the form of Jacock Gift Certificate.

Please keep in mind that customer takes full liability for all postal charges and returns shipment costs.

Daily Deal, Closeout Items and any item discounted by 40% or more from regular price are non-refundable items and all sales are final in these cases. All items purchased during a “Buy 2 get 1 free” or any of these types of promotions are non-refundable.

To request a return, fill out our contact form.

Should you have any questions, read our return procedure or please Contact Us