Requirements for Returns
The products (briefs/boxers) must be submitted online for return request within 30 days of Jacock shipping the items to you.
From the moment you receive an approval on your return request, you have 30 days to have the merchandise arrive at our warehouse.
All underwear/ products must be received:
- New (never worn or washed).
- Clean and without any odors or markings.
- In original packaging and with all tags attached.
We inspect all items received and they must meet our standards of acceptability as per conditions outlined above. Credits or charges due will be issued to the original credit card used for the purchase. Upon receipt, our goal is to process your request within 7-10 business days.
How to Return Goods
Fill out a Contact Form to Request for Returns
Late Returns - If you applied for a return request and we have approved the request, you have 30 more days to get the item to our warehouse. Failure to return the underwear/ item(s) to us within 30 days of the return request approval will cause the return to not be accepted.
We reserve the right to accept or refuse a return after the expiration dates have passed. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
Final Sale Items - Underwear/ Items that are purchased through a buy a certain amount and get a free piece or any similar promotion are not eligible for refund; an example of this would include a promotion that offers, “Buy 2 Get 1 Free”. Items that are on sale by 40% or more from the regular price are not eligible for a refund.
Excessive returns, as determined by Jacock management, will not be accepted. If Jacock feels that our liberal return policy is being taken advantage of, we will no longer accept returns from that customer.
If you have any questions, please contact us.